IT服务管理、客户关系管理以及语音应用管理领域的领导厂商，福瑞杰软件有限公司(FrontRange Solutions Co., Ltd.)(以下简称为福瑞杰 FrontRange)日前推出新一代的服务管理软件-ITSM 6.1版, 并以此为大中型企业的IT和客户服务部门提供更加完善的解决方案。新的解决方案将进一步改善客户体验，并为IT运营提供更强大的业务流程支持和自助服务管理。

　　福瑞杰副总裁“We are pleased to continue our investments in the FrontRange strategy to deliver a uniquely comprehensive suite of unified IT applications. These solutions, including ITSM, enable our customers to realize the benefits of IT best practices and ITIL ® along with the Microsoft ® .NET Framework 3.0,” said Kevin J. Smith, Vice President of Products for FrontRange Solutions.Kevin J. Smith先生说：“福瑞杰在战略方向上持续不断地投资，为客户提供一套独特的综合统一的IT管理系统。ITSM是其中的重要组成部分 ，它能够使客户体会到IT最佳实践和 ITIL® 以及Microsoft® .NET 3.0融合的价值。“ITSM 6.1 reflects the evolving needs of our customers and strengthens our IT Service Management, IT Asset Management, VoIP IT, and Client Lifecycle Management portfolio while allowing customers to gain a rapid return on investment and get more focused on what they do best knowing they have the best applications and technology available.”ITSM 6.1满足了客户不断变化的需求，并强化了福瑞杰IT 服务管理， IT资产管理， IP语音系统以及客户端生命周期管理的整体组合，从而使顾客能获取快速的投资回报率，并且更专注于其核心业务。”